customer experience

Genesys Survey Results Challenge Common Assumptions About AI Job Displacement Fears Despite recent doom-and-gloom anecdotal reporting, a…

RPA Needs to Be Part of a Cross-Organizational Plan for Automation, as It Can Improve Business Results with Efficient Processes and Employee…

More Than 75 Percent of the Fortune 100 Use Qualtrics to Power Their Experience Management (XM) Programs Qualtrics, the leader in experience…

CXone Wins Top Ranking Performers Award for Best Live Agent Support Solution NICE inContact, a NICE business, announced that NICE inContact CXone,…

The latest rage in Customer Experience (CX) is … well, customer experience. That is, the word experience is being emphasized more today than ever…

Sinequa, one of the leaders in the search and analytics market announces next-level customer experience platform powered by AI & UI. The new…

SAP SE announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution…

Capgemini’s Ability to Innovate and Execute Gets Them Industry Recognition Over the years, Capgemini has developed deep expertise in enabling its…

PingFederate, PingAccess and PingDirectory Updates Reduce Implementation and Deployment Times for Multi-cloud and Hybrid IT Environments…

“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”  - Harry Selfridge…