customer experience

PingFederate, PingAccess and PingDirectory Updates Reduce Implementation and Deployment Times for Multi-cloud and Hybrid IT Environments…

“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”  - Harry Selfridge…

A spate of new releases from big companies doesn’t meet all (or any) of the needs for this critical area For those of us who have been in the…

The role of chief marketing officers (CMOs) and leading marketing executives demands the mastery of skills encompassing strategy, leadership, customer…

Deep analysis of the Big Data Analytics/matrix helps to gain the hidden benefit from the reports. Consumers are overwhelmed with offers for products…

Modern marketers see the transformational possibilities being able to calculate new Marketing offers and decisions in real time brings to the customer…

Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched…

Machine learning solutions get smarter the more we use them, and we get smarter too. In the first half of this two-part series, I examined why it’s…

In AI-driven conversational commerce, the right experience will not only protect a user’s data and the brand’s customer franchise, but it will also…

Artificial Intelligence (AI), machine learning and other advanced analytics can drive optimal customer experience for marketers worldwide. With an…