customer experience

Innovative solution improves efficiency and customer experience through advanced touchless self-checkout technology UST, a leading digital…

8x8 Omni Shield CPaaS Solution Enables Enterprises to Proactively Safeguard Customers Against Artificial Inflation of Traffic Attacks 8x8, a…

Cyara announces FY23 growth, continues to accelerate global growth with AI-led innovations in chatbot development, acquisitions and expanded…

Quiq debuts the first AI Large Language Model Powered Assistant, propelling LOOP Auto Insurance to the forefront of customer service innovation…

Hi Rob, welcome to the Interview Please tell us about your journey in the technology consulting industry. “I joined Cognizant in the middle of the…

Partner engagements are increasing as enterprises aggressively adopt AI, analytics, cloud migration, ISG Provider Lens report says Enterprises in…

Advanced customer experience solutions and services remain vital to enterprise success and are more critical than ever in Europe, ISG Provider…

Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens report…

With more than 20 years of experience leading teams at companies including Cloudflare, Amazon, Omnicom, and Publicis, Prakash will oversee…

Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a…