customer experience

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences Inbenta, an AI…

Alida customers gain access to additional managed services to power even more effortless end-to-end video feedback and qualitative research…

Pandemic, other challenges lead to digital transformation for better customer experience, more efficient supply chains, ISG Provider Lens report…

The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon…

SoFi has integrated Cyberbank Konecta into its existing tech stack, increasing member satisfaction and improving inquiry response time by more…

Dentsu and Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company announced that they are collaborating…

Partnership will lead to more customized guidance and improve customer journeys with enterprise contact centers Cogito, the leader in real-time…

Medallia’s $750M investments over the past two years in Artificial Intelligence and Machine Learning pays off as impressive milestones are reached…

As more customers generate energy and shop around for service, utilities are changing infrastructure, operations and customer experience, ISG…

Enterprises can now use predictive process dashboards to support operational excellence and customer experience initiatives minimizing the impact of…