customer experience

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma Labs…

Genesys, a global cloud leader in AI-powered experience orchestration released its 2022 Sustainability Report covering the company's fiscal year…

Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined…

Initial pilots show significant enhancements to customer experience, including reduced handling and response times, improved agent experience…

Blue Triangle, the Continuous Experience Optimization (CEO) platform for enterprise brands,  announced it has partnered with OpenFin, the operating…

Thriver, a leading workplace service management technology company, proudly announces the release of its revolutionary AI Chatbot. Developed by …

Genesys kicked off Xperience 2023, the customer experience (CX) event of the year, by unveiling the expansion of the company's artificial intelligence…

Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a…

Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in…

Alorica IQ’s Industry-Leading Tech Solutions Enable Top Brands’ Future-Ready CX Approach Alorica an award-winning global leader in…