customer experience

IGT Solutions launched its innovative and advanced enterprise-wide Generative AI platform – TechBud.AI. The cutting-edge generative AI platform…

Uniphore, one of the largest global AI-native conversational AI providers for the enterprise announced the appointment of Tushar Shah as Chief Product…

Apexon, a digital-first technology services company announced that it has expanded its global footprint with the opening of its first engiering…

Sprinklr  the unified customer experience management (Unified-CXM) platform for modern enterprises, unveiled more than 100 new capabilities, including…

Independent Study Finds Enterprises Leveraging AI Have Built “Islands of Automation” and Would Benefit from Comprehensive Platform Approach that…

Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation Cyara, the…

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma Labs…

Genesys, a global cloud leader in AI-powered experience orchestration released its 2022 Sustainability Report covering the company's fiscal year…

Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined…

Initial pilots show significant enhancements to customer experience, including reduced handling and response times, improved agent experience…