customer experience

TELUS International launches new generative AI solutions to mitigate bias and hallucinations, complementing the company’s existing competencies in…

UJET, the intelligent, modern contact center platform, is pleased to unveil its latest contact center integration with Microsoft Teams. This…

As the healthcare industry continues its evolution to value-based care, it becomes increasingly essential that payers and providers have…

Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, announced…

Field service work has long been a critical aspect of many industries, from manufacturing to medical devices. Whether it's installing new equipment,…

New integration enables organizations to reduce costs, increase efficiency and boost test coverage Cyara, the creator and leader of the Customer…

New and existing customers can now select Jet ConneX plans that redefine the gold standard in connectivity and satisfy even the most data-hungry…

Mlytics, a company focused on web optimization solutions and augmenting technology video stream companies, is introducing a new addition to their…

Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry, announced…

Frost & Sullivan recently researched conversational AI in the healthcare industry and, based on its findings, recognizes Kore.ai with the 2023…