customer experience

Genesys, a global cloud leader in experience orchestration,announced Rabobank, a leading customer focused cooperative bank in the Netherlands, has…

InspireXT, a leading Supply Chain and technology consulting provider announced the acquisition of Prosera Analytics (“Prosera”), a registered…

TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions,…

The transaction deepens BearingPoint’s Salesforce expertise in the UK, enhancing core client services and building upon its unique market…

 Smart Communications announced  that the company has entered into a strategic partnership to integrate Smart Communications’ industry-leading…

Ooredoo Qatar and Reailize, a B-Yond company, announced that Ooredoo Qatar has implemented Reailize's Continuous Assurance (CA) solution to digitize…

Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing…

Today, be it a small business, a start-up, an established brand, or even as a freelancer, backing it with a robust Customer Service Management (CRM)…

XSELL Technologies announced a DEVone ecosystem partnership agreement with NICE, the industry leader in cloud contact center software. Through the…

Platform allows users to rapidly, safely and effectively harness powerful Large Language Model technologies for social listening, media monitoring…