customer experience

Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing…

Today, be it a small business, a start-up, an established brand, or even as a freelancer, backing it with a robust Customer Service Management (CRM)…

XSELL Technologies announced a DEVone ecosystem partnership agreement with NICE, the industry leader in cloud contact center software. Through the…

Platform allows users to rapidly, safely and effectively harness powerful Large Language Model technologies for social listening, media monitoring…

Frost & Sullivan assessed the biometric verification and authentication solutions industry and, based on its findings, recognizes Onfido with the …

The addition of ChatGPT/AI brings efficiency gains and cost savings, suggesting review response content and powering business insights.…

Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises,announced the launch of a self-service version of…

Visitt, the world's first Proactive Building Operating System, adds Carr, a leading owner, operator, developer, and acquiror of high-quality…

Twilio the customer engagement platform that drives real-time, personalized experiences for s leading brands,announced the introduction of Segment …

RDK Management (RDK)  announced the availability of a unified Wi-Fi software management component for residential gateways, access points, and mesh…