customer experience

Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Calabrio, the workforce performance company,…

Cognigy, a Conversational AI market leader, and Foundever, a global leader in the customer experience (CX) industry,announced a new partnership aimed…

 Bolt, a leading checkout technology company, announced  that its Bolt One-Click Checkout solution is now an SAP endorsed app. SAP Endorsed Apps are a…

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new artificial intelligence…

The national technology solutions provider is recognized in the AI-Driven Enterprise category ITsavvy, one of the fastest growing technology…

 ibex a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that major utilities…

T-Systems will now have the ability to provide its customers with cloud access to IBM’s quantum systems, including multiple quantum computers powered…

Businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences. They also want solutions that are…

Verint, The Customer Engagement Company, announced its new partnership with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint…

Distill hundreds of individual customer comments into an easy to understand short overview of the most pressing customer issues and topics in…