customer experience

Hi, Andy. Welcome to our Interview Series. Please tell us a little bit about your journey in the industry and how you arrived at HubSpot. I’ve been…

Qualtrics, the leader and creator of the experience management category, and Merkle, a leading technology-enabled, data-driven customer experience…

Raymour & Flanigan, the largest furniture and mattress retailer in the Northeast and seventh largest in the US, partners with Körber to respond…

Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care. The…

MamaLift Postpartum Mental Health Support Program Made Available to U.S.-Based Postpartum Associates Startek, a global customer experience (CX)…

New eCommerce product helps Shopify Plus merchants increase revenue and boost AOV by up to 25% per order AfterShip, the industry-leading customer…

Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX…

Frost & Sullivan analyzed the contact center omnichannel agent engagement market and, based on its results, recognizes Upstream Works with the…

Dentsu Group Hiroshi Igarashi Head Office Tokyo; Capital announced that it has entered into a definitive agreement with Advent International under…

Syncron announced that Norgren, part of IMI plc, a global leader in designing and manufacturing motion and fluid control technologies, has selected…