customer experience

New Strategy and Transformation Line of Business Combines Firms’ Capabilities in Technology and Innovation with Stakeholder-Focused Organizational…

Conversation intelligence solution provides insights and metrics to improve customer experience Glia, the leading provider of Digital Customer…

Cotopaxi advances customer experience with Forethought's AI products, Solve and Assist  Forethought, the human-centered AI platform,announced its…

 Acquisition of Pixlee TurnTo is a perfect complement to Emplifi’s CX Platform, giving brands access to the user generated content, reviews…

Brands that employ both AI and human resources ensure effective content review and safer digital spaces According to a recent survey by TELUS…

Daktela aims to be among the top 10 global companies in the field in five years thanks to AI Global technology company Daktela, which provides its…

Brands and retailers can now leverage live video calling from social, live video-powered care, plus immersive AR capabilities to further enhance…

NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up…

Medallia, the global leader in customer and employee experience, announced that Marco’s Pizza, the nation’s fastest-growing pizza brand*, selects…

By Integrating with SAP SuccessFactors Employee Central, the employee scheduling solution gives clients access to an intelligent workforce management…