customer experience

Builds upon existing end-to-end design, build and deliver capabilities Unlocks new areas of opportunity, including key front end design and…

Introducing Webex CX to deliver new omnichannel customer experiences Cisco is the only company that can deliver a fully integrated UCaaS (Webex…

Outsourced automation, security and analytics capabilities help companies in Singapore and Malaysia meet new customer and workforce needs, ISG…

BMC, a global leader in software solutions for the Autonomous Digital Enterprise, announced new innovations for its award-winning BMC Helix SaaS…

Backed by the trusted brand and world-class service of Enterprise Rent-A-Car, Entegral has announced the launch of Smart Assist, a vehicle claim…

Uniphore, the leader in conversational AI and automation, announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive…

Enterprises seek new contact center technologies and services to meet growing expectations and rising stakes for company reputation, ISG Provider…

Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens …

Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, a global contact center leader for…

High demand doubled subscription revenue over past 18 months, driving growth in customers, partners and headcount Tacton, manufacturing’s Configure,…