customer experience

BMC, a global leader in software solutions for the Autonomous Digital Enterprise, announced new innovations for its award-winning BMC Helix SaaS…

Backed by the trusted brand and world-class service of Enterprise Rent-A-Car, Entegral has announced the launch of Smart Assist, a vehicle claim…

Uniphore, the leader in conversational AI and automation, announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive…

Enterprises seek new contact center technologies and services to meet growing expectations and rising stakes for company reputation, ISG Provider…

Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens …

Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, a global contact center leader for…

High demand doubled subscription revenue over past 18 months, driving growth in customers, partners and headcount Tacton, manufacturing’s Configure,…

More companies outsource contact centers as requirements expand, stakes for enterprise reputation increase, ISG Provider Lens report says US…

CUJO AI, a global leader in cybersecurity and network intelligence solutions for network service providers (NSPs), announced that Explorer, the…

Digital transformation is a driver for IT investments and also a top challenge for business managers. Industry trends include adapting to new work…