customer experience

Customers expect to connect with you quickly and effortlessly to get their queries solved. So, IVR enables them to connect with customer support…

Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announced that it has licensed a briefing note…

Unbabel , the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience (CX) at scale,…

Good processes are at the heart of maintaining customer trust. There is however a key factor holding back the speed of insurance: trust. Therefore,…

HeavyRF solution offers a comprehensive view of how network assets serve customer experience at any scale; Charter Communications to collaborate…

ActionIQ, the leader in customer experience (CX) solutions that deliver actionable insights from customer data, announced a partnership with…

Mindtree, a global technology services and digital transformation company, announced that it has enabled the UK's leading retailer of technology…

According to new data released from ActiveCampaign, the leader in Customer Experience Automation (CXA), 60% of consumers indicate negative sentiment…

LSPediA Inc., a leading cloud solutions provider for the pharmaceutical industry, welcomes Patrick O'Donohue to its Leadership Team as Vice President…

Phase one of the launch will cover certain parts of Lagos and Nigeria The historic launch is set to provide consumers and enterprises…