customer experience

An analysis of companies investing in Qualtrics found that customer satisfaction increased by 7-12% year-over-year and employees saved hundreds of…

Accomplished customer experience leader with track record of driving industry-best gross retention rates joins leading digital conversations company…

Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities iQor, a managed services…

Strategic acquisition further strengthens UST's position in the dynamic ANZ market UST, a leading digital transformation solutions company, has…

Mavenir, the Network Software Provider building the future of networks, announces new developments on its OpenBeam massive MIMO (mMIMO) portfolio,…

Accenture has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through…

GMS presents a diversified business strategy to shift from legacy messaging provider to AI communications solutions partner, driven by customer…

Plug and Play has announced its partnership with Catalyst by Wellstar, the innovation and venture firm of one of Georgia's largest and most integrated…

Anywhere365, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of…

Generative AI voice cloning tools only need a minute of voice data–which is often scraped from social media–to create a result that is almost…