Customer Experiences

B to B sales, marketing, product and channel veteran Tracy will lead North American sales and be responsible for growing solutions and services…

Self-service, digital transformation and no-code trends fuel rapid growth for conversational AI expert AI leader Ushur announced $25M in Series B…

Annual NICE inContact Customer Experience Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering…

Oracle announced a new cloud-based customer experience (CX) management solution for the communications industry. Oracle Digital Experience for …

Businesses in Singapore have the highest digital experience maturity Overall, the region lags behind with a score of two out of five, in part…

Based on its recent analysis of global cloud unified communications and collaboration (UCC) adoption strategies, Frost & Sullivan recognizes Fuze,…

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE…

Quadient Expands Impress Platform with New Cloud-Based Document Delivery Solution, Quadient® Impress Distribute Quadient’s new document delivery…

Bloomreach, the leader in commerce experience, and Exponea, the leading Customer Data and Experience Platform (CDXP) provider, announced that they are…

Freshworks Inc., the customer engagement software company, announced the appointment of tech veteran José Morales as chief revenue officer. Morales…