Customer Satisfaction

The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation's customer center by 6.6% Transcosmos  is proud to announce…

NICE data-driven insights automate quality management and provide insights on both customer and agent behaviors NICE  announced that Tele-Centre…

MiX Telematics, a leading global SaaS provider of connected fleet management solutions, announced that the company has signed a definitive agreement…

T-Mobile, Cricket and Consumer Cellular Rank Highest in Respective Segments Customer satisfaction with wireless purchase experience is declining…

LatentView Analytics, a trusted analytics partner to the world’s most recognized brands, announced that Sumit Misra has joined the company as Business…

Second annual study reveals fresh wave of challenges facing organizations reaching scale in a variety of production Kubernetes environments…

Reliability is always one of the key success factors to gain customer satisfaction in microphone products which will be equipped and used in various…

IRONSCALES, the leader in AI-powered email security and the fastest growing email security company in the world continues to lead the industry,…

SupportLogic, the world's first support experience (SX) platform, announced the availability of new functionality: Agent Coaching and Evaluation…

Over 60% of product professionals building products and applications with embedded analytics have experienced increased engagement, 57%…