PolyAI Raises $40 Million To Enable Enterprise Voice Assistants To Speak Like People
PolyAI, the leading provider of enterprise voice assistants, has raised $40 million in a Series B funding round led by Georgian with participation…
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Customer Satisfaction
Transcosmos Develops and Releases Dec Visual Ivr Equipped with Ai-Recommended FAQs as a New Standard…
The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation's customer center by 6.6%
Transcosmos is proud to announce…
NICE Interaction Analytics Chosen by Tele-Centre Services to Drive Customer Experience Interactions…
NICE data-driven insights automate quality management and provide insights on both customer and agent behaviors
NICE announced that Tele-Centre…
MiX Telematics to acquire Trimble’s Field Service Management Business
MiX Telematics, a leading global SaaS provider of connected fleet management solutions, announced that the company has signed a definitive agreement…
Rep Training and Tenure Crucial to Wireless Purchase Experience Satisfaction, J.D. Power Finds
T-Mobile, Cricket and Consumer Cellular Rank Highest in Respective Segments
Customer satisfaction with wireless purchase experience is declining…
LatentView Analytics Hires Sumit Misra as New Business Head of Data Engineering Practice
LatentView Analytics, a trusted analytics partner to the world’s most recognized brands, announced that Sumit Misra has joined the company as Business…
New Research by Spectro Cloud Benchmarks the Current State, Barriers and Opportunities of Kubernetes
Second annual study reveals fresh wave of challenges facing organizations reaching scale in a variety of production Kubernetes environments…
Fortemedia Launches a Cutting-Edge MEMS Microphone Solution Which Meets the Stringent Air Pressure…
Reliability is always one of the key success factors to gain customer satisfaction in microphone products which will be equipped and used in various…
IRONSCALES Email Security Solution Earns Recognition as Market Leader in G2 Momentum Grid for Cloud…
IRONSCALES, the leader in AI-powered email security and the fastest growing email security company in the world continues to lead the industry,…
SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff…
SupportLogic, the world's first support experience (SX) platform, announced the availability of new functionality: Agent Coaching and Evaluation…