Customer Satisfaction

New integrations and features help manufacturers configure, price, and quote complex solutions with confidence and ease and deliver better customer…

Perfect Storm of Rising Customer Expectations and Faltering Economy Creates New Challenges for Websites and Mobile Apps Many retail bank and credit…

The streamlined user experience, seamless customer support and improved navigation that was supposed to define the digital transformation of the…

TechSee, the market leader in Computer Vision solutions for customer service, announced the launch of Continuity, a seamless solution to drastically…

Tata Consultancy Services’ Unified Commerce Platform Has Helped the Lifestyle Company Enhance Customer Satisfaction, Improve Sales, and Drive…

A single unified inbox for understanding, segmenting and responding to everything customers are saying across social media, messaging apps, email and…

New deployment helps streamline processes, reduce manual tasks for employees, and digitise member experience Pegasystems Inc, the software company…

Partnership will provide global consumers with greater food traceability and assured quality in seafood industry Farm to Plate, a…

Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and…

The UK Customer Satisfaction Index (UKCSI) has shown that the Disclosure and Barring Service (DBS) is the highest-rated public sector organisation in…