Customer Satisfaction

Customer-Generated Ranking Doubles Software & Apps Industry Standard Kryon, a leading robotic process automation (RPA), process discovery and…

2019 was a good year for Quick Service Restaurant (QSR) sales, with the highest guest check averages coming from new sales channels, according to…

Home energy insights can improve service reliability and help co-op members save money At the TechAdvantage conference, Sense will debut its…

Ada’s automation and AI enhance the customer experience across Zendesk platform Ada, the market leader for Automated Customer Experience (ACX),…

Strategic Partnership Spurred from Wahlberg's Initial Engagement with Raydiant's Innovative Enterprise Video Service Raydiant, a cloud-based,…

Data Science and Marketing Technology Designed by 4C Allows for Unduplicated Audience Reach Across Linear and Digital Media 4C, a global data science…

Latest Solution Optimizes On-Shelf Availability to Help Retailers and CPG Manufacturers Increase Sales, Profits And ROI CROSSMARK, a leading sales…

By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping…

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…

Companies across a range of sectors are increasingly adopting a hybrid workforce model: whereby AI (Artificial Intelligence)-powered digital…