Technology Sense Rolls Out Partner Program for Cooperatives at TechAdvantage 2020, Booth 2421 AIT News Desk Mar 2, 2020 Home energy insights can improve service reliability and help co-op members save money At the TechAdvantage conference, Sense will debut its…
Automation Ada and Zendesk Strengthen Customer Service Platform Integrations AIT News Desk Mar 2, 2020 Ada’s automation and AI enhance the customer experience across Zendesk platform Ada, the market leader for Automated Customer Experience (ACX),…
Analytics Mark Wahlberg Signs on to Raydiant’s Dynamic Display Platform as Advisor and Customer AIT News Desk Feb 28, 2020 Strategic Partnership Spurred from Wahlberg's Initial Engagement with Raydiant's Innovative Enterprise Video Service Raydiant, a cloud-based,…
Analytics 4C Selected to Power Cross-Platform Reach Optimization for NBCUniversal’s One Platform AIT News Desk Feb 28, 2020 Data Science and Marketing Technology Designed by 4C Allows for Unduplicated Audience Reach Across Linear and Digital Media 4C, a global data science…
Analytics CROSSMARK Leads Growth Transformation AIT News Desk Feb 27, 2020 Latest Solution Optimizes On-Shelf Availability to Help Retailers and CPG Manufacturers Increase Sales, Profits And ROI CROSSMARK, a leading sales…
Guest Authors These 5 Trends Will Dominate Online Shopping in 2020 Simone Wu Feb 25, 2020 By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping…
Computing Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple… AIT News Desk Feb 21, 2020 Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…
Guest Authors Leading a Successful Hybrid Workforce Steve Haighway Feb 21, 2020 Companies across a range of sectors are increasingly adopting a hybrid workforce model: whereby AI (Artificial Intelligence)-powered digital…
Martech The Slump In Customer Satisfaction Persists, American Customer Satisfaction Index Shows AIT News Desk Feb 13, 2020 The decline in US customer satisfaction continued in the final quarter of last year, falling 0.4% to a score of 75.4 (on a scale of 0 to 100) on the…
Guest Authors Top 11 Use Cases of RPA in the Insurance Industry Mitul Makadia Feb 11, 2020 It is a well-known fact that the workforce in the Insurance space is heavily burdened with repetitive and mundane tasks. Their time and skills are…