How AI-Powered Automatic Speech Recognition Can Transform the Value of Call Center Data
Despite the meteoric rise of Omni-digital customer engagement, Voice interactions are still the primary method for engaging with customers. The 2018…
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Customer Satisfaction
Autosoft Wins Three 2020 Stevie Awards for Excellence in Customer Service
Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL
Autosoft was presented with three…
Minim Unveils New Mobile App Experience Share Article
Minim App 2.0 is the first consumer-centric app for service providers of all sizes to rival retail WiFi solutions and empower subscribers to…
Distinguished Full-cycle Automation Provider Kryon Achieves Net Promotor Score (NPS) of +61
Customer-Generated Ranking Doubles Software & Apps Industry Standard
Kryon, a leading robotic process automation (RPA), process discovery and…
Delaget Releases First QSR Operational Index, Benchmarking Operational Health for Fast Food…
2019 was a good year for Quick Service Restaurant (QSR) sales, with the highest guest check averages coming from new sales channels, according to…
Sense Rolls Out Partner Program for Cooperatives at TechAdvantage 2020, Booth 2421
Home energy insights can improve service reliability and help co-op members save money
At the TechAdvantage conference, Sense will debut its…
Ada and Zendesk Strengthen Customer Service Platform Integrations
Ada’s automation and AI enhance the customer experience across Zendesk platform
Ada, the market leader for Automated Customer Experience (ACX),…
Mark Wahlberg Signs on to Raydiant’s Dynamic Display Platform as Advisor and Customer
Strategic Partnership Spurred from Wahlberg's Initial Engagement with Raydiant's Innovative Enterprise Video Service
Raydiant, a cloud-based,…
4C Selected to Power Cross-Platform Reach Optimization for NBCUniversal’s One Platform
Data Science and Marketing Technology Designed by 4C Allows for Unduplicated Audience Reach Across Linear and Digital Media
4C, a global data science…
CROSSMARK Leads Growth Transformation
Latest Solution Optimizes On-Shelf Availability to Help Retailers and CPG Manufacturers Increase Sales, Profits And ROI
CROSSMARK, a leading sales…
