Customer Satisfaction

Ada’s automation and AI enhance the customer experience across Zendesk platform Ada, the market leader for Automated Customer Experience (ACX),…

Strategic Partnership Spurred from Wahlberg's Initial Engagement with Raydiant's Innovative Enterprise Video Service Raydiant, a cloud-based,…

Data Science and Marketing Technology Designed by 4C Allows for Unduplicated Audience Reach Across Linear and Digital Media 4C, a global data science…

Latest Solution Optimizes On-Shelf Availability to Help Retailers and CPG Manufacturers Increase Sales, Profits And ROI CROSSMARK, a leading sales…

By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping…

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…

Companies across a range of sectors are increasingly adopting a hybrid workforce model: whereby AI (Artificial Intelligence)-powered digital…

The decline in US customer satisfaction continued in the final quarter of last year, falling 0.4% to a score of 75.4 (on a scale of 0 to 100) on the…

It is a well-known fact that the workforce in the Insurance space is heavily burdened with repetitive and mundane tasks. Their time and skills are…

Alloy Navigator successfully debuts on G2 Crowd in multiple categories Alloy Navigator, an all-in-one ITSM and ITAM platform that features a Service…