Customer Satisfaction

SaaS startup is already helping thousands of customer service agents at hundreds of enterprises to improve contact center quality and consistency;…

Revenue Analytics announced the accelerating growth of RateOptics, the modern ad pricing and sales analytics tool for media. The company also proudly…

Oracle announced that the Exelon Corporation, the nation's largest transmission and distribution utility company, is moving its cloud-first vision…

Good processes are at the heart of maintaining customer trust. There is however a key factor holding back the speed of insurance: trust. Therefore,…

The future of retail chain operations will be supported by computer vision and AI. Knowing this, the French start-up, belive.ai, recently opened its…

Hiver, a Gmail-based customer service platform, has launched its own knowledge base portal that helps companies build, host, and manage commonly asked…

PolyAI, the leading provider of enterprise voice assistants, has raised $40 million in a Series B funding round led by Georgian with participation…

The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation's customer center by 6.6% Transcosmos  is proud to announce…

NICE data-driven insights automate quality management and provide insights on both customer and agent behaviors NICE  announced that Tele-Centre…

MiX Telematics, a leading global SaaS provider of connected fleet management solutions, announced that the company has signed a definitive agreement…