Customer Service

Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty…

Syncron's solutions improve inventory management, parts pricing, and distribution efficiency; overcome supply chain issues; and help customers…

There's a new player in the cryptocurrency exchange sector. VoltCoins, an innovative online crypto exchange platform, has recently announced its…

Vee24 announced that Tomer Azenkot has been appointed as its new chief executive officer. Vee24, the leader in person-to-person digital customer…

NICE recognized in 2022 Gartner Critical Capabilities for Contact Center as a Service NICE announced that NICE has received the highest scores…

During the COVID-19 pandemic consumers increasingly turned to digital channels to interact with brands. According to analysis from Conduent…

Survey finds uncertainty around what patients are being billed for as most frustrating; providers and insurers can take steps to alleviate patient…

Movable Ink, the global software content personalization provider, announced that Lands' End, a leading uni-channel retailer offering award-winning…

CloudHesive, an Amazon Web Services Premier Consulting partner and managed services provider, announced the acquisition of Dextr, the industry’s most…

Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of…