Customer Service

During the COVID-19 pandemic consumers increasingly turned to digital channels to interact with brands. According to analysis from Conduent…

Survey finds uncertainty around what patients are being billed for as most frustrating; providers and insurers can take steps to alleviate patient…

Movable Ink, the global software content personalization provider, announced that Lands' End, a leading uni-channel retailer offering award-winning…

CloudHesive, an Amazon Web Services Premier Consulting partner and managed services provider, announced the acquisition of Dextr, the industry’s most…

Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of…

Consumers find many chatbots a ‘waste of time’ as ineffective self-service options continue to sabotage the customer experience UJET,  the world’s…

Customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration UJET, the world’s…

Electra-Media, Inc. (EMI), a custom digital outdoor advertising display firm, is using a secure remote access and support solution to reduce costs,…

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their…

Digital Experience Management solution provides EDF in the UK with real-time visibility of end-user experience by delivering actionable insights…