Customer Service

There’s a lot of talk about customer experience (CX): it must be at the heart of any successful business, and the time to deliver on rising consumer…

Shopify merchants can now access fast, seamless and trusted ERP integration  Jitterbit, the API transformation company,  announced it will provide…

Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage customer service data…

Co-led by Insight Partners and CMFG Ventures, this investment from new and existing investors will support Zest AI's next phase of growth in the…

Fargo will leverage Google Cloud’s leading AI to provide customers personalized service and offer guidance Wells Fargo & Company announced…

The new module automates the creation of personalized growth plans, streamlines coaching preparation for team leaders and provides continuous…

ServiceMax, a leader in asset-centric field service management, announced HORIBA Europe GmbH has selected and deployed ServiceMax's field service…

The latest Conversa SaaS update adds new features to create and publish AI-powered conversational video projects – for customer service, corporate…

Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration…

Wish merchants across the U.S, and Europe can access eDesk’s integrative customer support system ContextLogic, one of the world’s largest mobile…