Customer Service

The new module automates the creation of personalized growth plans, streamlines coaching preparation for team leaders and provides continuous…

ServiceMax, a leader in asset-centric field service management, announced HORIBA Europe GmbH has selected and deployed ServiceMax's field service…

The latest Conversa SaaS update adds new features to create and publish AI-powered conversational video projects – for customer service, corporate…

Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration…

Wish merchants across the U.S, and Europe can access eDesk’s integrative customer support system ContextLogic, one of the world’s largest mobile…

Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers,…

Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based…

Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect the…

Yottaa’s customers on Salesforce Commerce Cloud can now benefit from identifying eCommerce site speeds that convert best Yottaa announced that it…

Digital Operations Leader is Setting New Standard for Customer Service and Developer Collaboration with Customer Service Incident Management and…