Customer Service

Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers,…

Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based…

Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect the…

Yottaa’s customers on Salesforce Commerce Cloud can now benefit from identifying eCommerce site speeds that convert best Yottaa announced that it…

Digital Operations Leader is Setting New Standard for Customer Service and Developer Collaboration with Customer Service Incident Management and…

Playvox, the leading provider of workforce engagement management (WEM) solutions for the digital-first and CRM-centric contact center,announced…

TechSee, the market leader in Computer Vision solutions for customer service, announced a partnership with NeuraFlash with the goal of bringing the…

Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver…

Credit Union accelerates and simplifies processes to better serve members and support employees with Pega CRM solution Pegasystems  the low-code…

The fast, accurate, and proven RapidAI platform improves patient and staff experience and diagnostic accuracy, ensures high care team coordination,…