Customer Service

LLM Integration Enhances Productivity in DVT IDE Family AMIQ EDA, a pioneer in integrated development environments (IDEs) for…

Mitel Interaction Recording Insights AI analyzes valuable customer communication data to boost quality management and compliance Mitel, a global…

Artificial Intelligence, commonly known as AI, is considered perhaps to be the most profound innovation and one of the largest investment…

Lyzr, the New York based, Enterprise Agent startup and leader in enterprise AI solutions has announced its integration with Amazon Web Services (AWS).…

70% of consumers would consider a different brand after one bad AI customer service experience, according to a new survey from Acquire BPO As…

Paul Fipps, President, Global Industries and Strategic Growth at ServiceNow highlights AI-driven solutions for customer satisfaction, a strategic…

Enterprise AI systems have become integral to decision-making across the business cycle — from hiring and resource management to customer service and…

Amelia brings a strong legacy in enterprise AI along with customer service contracts from multinationals across finance, insurance, retail,…

Aerospike, Inc. (“Aerospike”), a leading database solutions provider, today announced the appointment of Venkatesh Guntur as the new Country Manager…

Honeywell has announced an update to incorporate artificial intelligence (AI) and machine learning into its Guided Work Solutions to help bring…