Customer Service

Today, the travel industry is riddled with mounting customer service woes, frustrations amid rising delays and cancellations. With summer travel plans…

Dahua Technology, a world-leading, video-centric provider of smart IoT solutions, has opened a facility in Ontario, Canada that includes a…

Innovative Cloud Contact Center Provider Enables Brands to Massively Scale and Continually Improve Virtual Agent Interactions UJET,., the world’s…

TechSee, the market leader in Computer Vision solutions for customer service, released the results from its 3rd annual State of Customer Loyalty and…

Infor, the industry cloud company, announced that R.S. Hughes Co. Inc., a leading North American distributor of industrial supplies and equipment, has…

TCN's second annual "Consumer Insights about Customer Service" survey provides new insights and changes over the past year in Americans'…

The Converge platform enables healthcare organizations to deliver better outcomes, improve operational efficiency, and achieve digital care delivery…

Designed to empower dealership and corporate employees to lead the charge for electrification and to be advocates for the brand. Mercedes-Benz USA…

Metronet announced its ultra-high-speed 100 percent fiber optic internet is now available to residents and businesses throughout Piqua. Metronet’s…

New customer expectation survey reveals consumers spend more with retail commerce brands that provide a tailored customer experience Gladly, the…