Customer Service

Quiq's integration enables Dynamics 365 customers to capture leads and customer service cases directly from SMS/text, Apple Messages for Business,…

Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service,…

Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the…

Infobird Co., Ltd, a software-as-a-service provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions,…

Lee Equity Partners, LLC, a growth middle market private equity firm, announced that funds managed by the firm have acquired a majority ownership…

HTC Global Services announced that its companies, including CareTech Solutions and Ciber Inc., are uniting under one name and one brand - HTC Global…

Defense aftermarket leader to serve as beachhead for FDH platform FDH Aero , an aerospace and defense products distributor serving aircraft…

Virtual Cable joins a growing number of forward-thinking businesses that are integrating and validating their products through the new IGEL Ready…

NICE Enlighten enables efficient targeted behavioral coaching for CSAT improvement and massive productivity gains NICE announced that NTT Marketing…

Conversational AI for Customer Service leader Solvemate announces the availability of improved accessibility for its customer service automation…