Customer Service

Innovative Texting Platform Lets Amica Optimize Its Customer Experience While Leveraging Guidewire to Streamline the Claims Process Hi Marley is…

Ultimate, the #1 customer support automation platform according to G2 customer reviews, is celebrating a series of expansion milestones on the eve of…

Ensuring Explainable and Trusted AI Applications Shown as the Main Concern Among Survey Respondents CognitiveScale, the enterprise AI company that…

Venture-backed Start-Up Recently Raised $44M in Series B Round Deepbrain AI, a company specializing in real-time artificial intelligence (AI) and a…

Beloved customer service and customer feedback brands will create powerful new Customer Intelligence company that enables businesses to build more…

PagerDuty customers benefit from real-time service status to customer service agents on critical, customer-impacting incidents PagerDuty, Inc., a…

Automation Anywhere, a global leader in intelligent automation introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven…

LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, launched the SmartStart Program. The new…

'We're here to put an end to those customer service phone-mazes by offering customer-focused friendly conversations around what you really need for…

Global technology company, Brand Metrics – which works with publishers to demonstrate the effectiveness of digital advertising – has announced a new…