Customer Service

Access to AR-enabled remote assistance software will help customer service agents better serve internal and external customers Help Lightning, a…

The need for better customer conversation experience will entice enterprises to seek the help of advanced technologies that promise to provide…

Veteran NASCAR and Entertainment Executives Launch Full Service Automotive- Focused Marketing and Advertising Division Spire Holdings announced  the…

Company Achieves Record NPS Score, More than Doubling Industry Average Druva Inc., the leader in Cloud Data Protection and Management,…

- Freshworks survey, conducted by Opinium, reveals complexities of global customer experience expectations - 63% of consumers expect brands to know…

Buck Promoted After Holding Key Roles at A&R Spanning Strategy, Legal, HR, Safety and Communications A&R Logistics, North America's…

TIAN RUIXIANG Holdings Ltd a China-based insurance broker, announced it has entered into a strategic cooperation agreement with Beijing Puyuan…

Company is part of a new class of start-ups using artificial intelligence to transform customer service Amid the broad proliferation of devices and…

For its first benchmark report, Hiver surveyed 500+ US-based support professionals to uncover the latest trends in customer service performance and…

Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was…