Customer Service

Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced the…

net2phone Launches Cloud Communications in Peru and Expands Footprint in Brazil net2phone, a global provider of cloud communications solutions to…

Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced that Paulig, an international food…

CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform…

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology…

8×8, Inc., a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact…

Medallia, Inc, a global leader in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX…

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional…

Eligible credit card customers can now request a new card with their chosen name Today, Citi announced that it is offering transgender and non-binary…

Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…