Customer Service

Zendesk, Inc. announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service …

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit Cogito, a leader in real-time…

Innovative fintech is adopting new logos and names that better describe its suite of financial services Promontory Interfinancial Network is…

New Execution Management System Lifts Barriers to Execution Capacity to Maximize Business Performance Celonis unveiled the industry’s first Execution…

Carrico Will Oversee Mindbody Global Customer Service and Success Operations Mindbody, the leading technology platform for the wellness industry,…

Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, announced the release of SMS Queues for the …

8 in 10 consumers felt more confident making high-stakes purchases online when given a clear option to speak with a live agent; 1 in 3 will find a new…

Teamwork AR addresses businesses’ changing demands by delivering remote support, enhanced training, and more interactive sales engagement Based on…

Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism…

Award-winning ITSM thought leader brings industry experience to lead global marketing strategies EasyVista Inc., a leading provider of enterprise…