Customer Service

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management…

Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, announced an integration with Freshworks…

IPFone Unveils The ChatGPT-Enabled 'IPFoneMate' for Enhanced Webex Interactions IPFone a pioneer in cloud communication services, is excited to…

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions Cogito, the…

CommBox enables companies to solve an average of 57% of inquiries automatically, and organisations will now be able to deliver contextual,…

The new Silicon Valley office is set to become a hub of innovation and customer engagement Wearable Devices Ltd. a technology growth company…

 Report from leading independent research firm acknowledges LivePerson's AI and automation capabilities for customer service LivePerson the global…

One of the world’s leading travel providers collaborates with AWS to drive innovation in travel booking, personalized recommendations, and…

Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred More than half of Americans (52.4%) are…

 STELLA Automotive AI has completed an intelligent read-write integration with myKaarma that allows STELLA to operate seamlessly within the…