Customer Service

Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now”…

Purchase Extends Offerings Designed for Discrete Manufacturers and Adds New Capabilities Aptean, a global provider of mission-critical enterprise…

Offering extends market-leading collaboration tool with global enterprise cloud call center platform for complete enterprise communication solution…

X-Force Red Expands Testing Practice to Help Organizations Strengthen Work from Home Security IBM Security released findings from a study focused…

Leading Analyst Firm Selects Innovative Companies in CRM Customer Service & Support Zoomin, a leading provider of knowledge orchestration…

Palmer Johnson Power Systems moves from an inflexible, on-premises system to Talkdesk CX Cloud for agility, scalability and deep Salesforce…

MCS officially starts its service as of June 15 Thoroughly prepared trader-centric platform with 24/7 customer support and user-oriented UI Equipped…

Mr. Ackerman, former TuneCore CEO, will add another layer of depth to Cloud4Wi’s leadership team. Cloud4Wi, the industry’s leader in location-based…

Evaluation based on ability to execute and for completeness of vision Kustomer,  the omnichannel SaaS platform reimagining enterprise customer…

Atos Public Safety LLC accelerates NG9-1-1 momentum by upgrading California's legacy 9-1-1 systems with innovative, scalable infrastructure Based…