Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for RPA
Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement…
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Customer Service
Prodapt Announces Agreement with LivePerson to Power Digital Transformation
Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, announced a partnership with…
Cabify Teams Up with Nuance to Deploy Conversational AI that Supercharges Digital Experience
Ride-hailing leader Cabify's 'ABI' Virtual Assistant leverages Nuance's Intelligent Engagement Platform to deliver personalized service
Nuance…
Survey: Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid…
eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer…
CASHe Appoints Yogi Sadana as Interim CEO
CASHe, India’s leading Fin-Tech enabled app only lending platform to salaried millennials announced that its Board of Directors has appointed Yogi…
ZineOne Recognized in Gartner’s 2020 Magic Quadrant for Personalization Engines
Innovative Provider in Consumer-Focused AI Personalization, ML, and Data Analytics Solutions
ZineOne, a leading provider of AI Personalization…
TTEC Wins Gold Stevie Award For Innovative Use Of Technology In Human Resources
Awards recognise sales and customer service excellence across Asia-Pacific
TTEC Holdings, Inc., a leading digital customer experience technology…
Zappix Has Launched Its Visual IVR Solution With Two More Customers
The leading Visual IVR provider announced two new customers have launched its flagship product - a B2B solution provider and a retailer
Zappix, the…
Symphony Joins Forces With Jacada as Newest Global Consulting Partner
Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global…
Manufacturers and Distributors Neglect Key Cybersecurity Activities
Less than 40% of respondents in Sikich's 2020 Manufacturing and Distribution Report said they perform important data breach prevention activities,…