Customer Service

Social Media Analytics Software comprises a set of analytical tools that enable users to monitor, analyze, and create insights using data gathered…

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced that it has been selected…

AIX-EN-PROVENCE, France & LONDON Silae, a specialist provider of cloud-based payroll and HR software for the French market, and Silver Lake, a…

Pega to power new Enterprise Case Management system to unify existing technologies for faster case resolution and reduced costs Pegasystems Inc.,…

3CLogic, a leading provider of cloud contact center solutions, today announced its latest partnership with ServiceCX, a UK-based Customer Service…

Monthly subscription offering for award-winning devices portfolio expands to nine additional markets in North and South America and Asia. Avaya…

Boost your Cisco UCCE/X PCCE contact center performance with all new integration of WhatsApp. The advanced and integrated tool CXInfinity makes…

Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now”…

Purchase Extends Offerings Designed for Discrete Manufacturers and Adds New Capabilities Aptean, a global provider of mission-critical enterprise…

Offering extends market-leading collaboration tool with global enterprise cloud call center platform for complete enterprise communication solution…