Guest Authors Interactive Avatars are the New Era of Artificial Intelligence in the Workforce Tyler Krueger May 7, 2020 Artificial Intelligence has already become an integral part of many tasks in the workforce. Until now, it has been limited to functions like data…
SaaS New Data From Kustomer Reinforces The Critical Role Of Customer Service During The COVID-19 Crisis AIT News Desk May 6, 2020 Increased Customer Inquiries, Complex Issues And Demand For Greater Efficiencies Challenge Underprepared Remote Customer Service Teams — Kustomer,…
SaaS Pega Customer Service Unified Messaging Edition Solves Complex Problems for Agents and Customers AIT News Desk May 5, 2020 New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today’s increasing volumes of customer service inquiries…
Technology uBreakiFix Repairs Smartphones, Computers, and More at New Paul Huff Parkway Location AIT News Desk May 4, 2020 New Cleveland Business Aims to Keep Community Connected During Social Distancing Electronics repair shop uBreakiFix is now open at 696 Paul Huff…
Computing ThousandEyes Announces New VP of Customer Engineering and Establishes Office of CTO AIT News Desk Apr 30, 2020 New leadership hires underscore ThousandEyes’ commitment to customer success and product innovation ThousandEyes, the Internet and Cloud…
Analytics Glia Recognized in Gartner Report “Market Guide for Digital Customer Service and Support… AIT News Desk Apr 28, 2020 Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market…
Computing C3.ai Selects Microsoft Dynamics 365 and Teams to Power the Next Phase of Growth AIT News Desk Apr 27, 2020 C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to…
Automation Automation Anywhere Bot Slashes Flight Cancellation Processing Times from 20 Minutes to 3 Minutes AIT News Desk Apr 23, 2020 Automation Anywhere, a global leader in Robotic Process Automation (RPA), today announced a new AI-powered bot to help airlines and hotels speed the…
Analytics Business Intelligence Group Names Pipedrive a Winner of 2020 Excellence in Customer Service Awards AIT News Desk Apr 23, 2020 Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards. "Customer service is a total team…
IoT New Insight IoT Platform Solves Universal Challenges Across Industries AIT News Desk Apr 22, 2020 Insight Connected Platform democratizes smart space technology, making IoT faster to deploy and easier to manage for businesses, communities…