Customer Service

Hi Pegah, please tell us about your journey in technology and how you started at Cisco. I was appointed as COO of Collaboration at Cisco over a…

71% in multi-country survey notice more personalization in customer experiences thanks to technology It's a more efficient but somewhat impersonal…

Global Cloud Platform Offers a Revolutionary Approach to MESCBNs MPO today announced their recognition by Gartner as the sole “Visionary” in the…

Fusion, a leading provider of connectivity and advanced cloud solutions, announced that the company's Board of Directors has appointed Brian P.…

CoinFlip Preferred Provides Excellent Pricing and Rapid Trade Execution with CoinFlip's Trademark Customer Service CoinFlip, the leading Bitcoin…

New Application Framework Enables Creation of Custom, Language-Based AI Services from Customer Support to Real-Time Transcriptions NVIDIA announced…

Reply is the first acquisition for Kustomer, reinforcing Kustomer’s commitment to AI and machine learning capabilities throughout the customer…

It’s easy, in a time like this, to become stuck in the “now” and the “before.” How do I mitigate losses now? How do I get it back to the way things…

There’s no doubt that optimizing your customer experience (CX) pays off. When products and services come with great experiences, consumers are willing…

Today at CXNext, LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer…