Customer Service

To maximize value, organizations must balance the capabilities of AI against consumers’ societal values A new international study commissioned by WP…

Nuxeo Research Report Highlights the Industry’s Struggles with Managing Information and Data, and How AI Could Be Used to Address These Struggles…

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front Office…

Enabling Accessible Analytics and a Smarter Market for the Restaurant Industry Today, Nielsen CGA, the on-premise measurement business arm of…

With In-App Chat, the Airline Enables Customers to Reach Them Right Where They Are and Anticipates 20% Shift from Phone Conversations to Digital…

Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve Customer…

There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and…

Computer Aided Technology, a CIVC Partners, L.P. portfolio company, is pleased to announce the acquisition of Fisher Unitech ("Fisher" or the…

Social media provides the world with a way to stay connected. Though this platform has largely been used by friends, classmates, and family members…

With Its Global Medical IoT Infrastructure, Medisanté Radically Simplifies PGHD Integration into Clinical Systems and Enables Healthcare Providers to…