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Unisys Deploys Vuzix Smart Glasses for Remote Support

Vuzix Teams up with Help Lightning to Deliver Smart Glasses to Unisys for Field Service Workers

Vuzix Corporation, a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, announced that the Company has teamed up with Help Lightning, a provider of mixed reality tools for customer-service agents, to deliver Vuzix M300XL Smart Glasses to Unisys to support their remote technicians. Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments. Unisys has over 3,800 technicians supporting more than 2.9 million users worldwide.

To meet ever increasing client expectations for speed, accuracy, and quality, Unisys has incorporated the smart glasses into its field service offering, allowing clients to reduce mean time to repair through a virtual solution. The glasses bring the expert to the problem virtually, which reduces downtime, increases productivity, and delivers better coverage in low volume and remote areas.

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“We continue to see a number of companies readying to deploy Vuzix Smart Glasses into enterprise.  Unisys is our latest example of a company that sees the value of deploying smart glasses into their operations to drive efficiencies,” said Paul Travers, President and CEO of Vuzix.

Unisys is constantly innovating and incorporating top-notch, cutting-edge technologies into its field services offerings, leading to a best-in-class Net Promoter Score (NPS) of 53 for IT Services companies.

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“Incorporating the Vuzix Smart Glasses into our field services offering is just one example of how Unisys continues to invest in transforming the Digital Workplace,” says Jose Luis Villalvazo, Vice President, Field Services, Unisys. “Where we have begun using the glasses, we have seen consistent resolution times, increased first time fix and reduced call backs.”

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