CX management

Leading omnichannel customer engagement platform, SAP Emarsys, announced a new AI-powered tool for retail customer engagement and experience…

We are at a defining juncture in the customer experience (CX) world. AI is an emerging trend and a fundamental component of how technology redefines…

Like all corners of our modern economy, customer experience (CX) has become a key differentiator in wealth management too. Investors are no longer…

Creating personalized Customer Experience for brands continues to be an important facet for every client-first businesses. Customers constantly look…

Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI – the AI…

2022: The year retailers hit the ‘reset’ button The prophets of retail have been bearish for some time about the future of the industry. The harsh…

There’s a lot of talk about customer experience (CX): it must be at the heart of any successful business, and the time to deliver on rising consumer…

The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading CX Management Service providers…

Companies who can deliver the most satisfying customer experiences will win in today’s hyper-competitive business landscape. And the best customer…

In the increasingly digital world of the post-pandemic age, companies are facing a customer experience (CX) challenge. Meanwhile, CX is increasingly…