CX management

2022: The year retailers hit the ‘reset’ button The prophets of retail have been bearish for some time about the future of the industry. The harsh…

Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI – the AI…

There’s a lot of talk about customer experience (CX): it must be at the heart of any successful business, and the time to deliver on rising consumer…

The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading CX Management Service providers…

Companies who can deliver the most satisfying customer experiences will win in today’s hyper-competitive business landscape. And the best customer…

In the increasingly digital world of the post-pandemic age, companies are facing a customer experience (CX) challenge. Meanwhile, CX is increasingly…

Exceptional digital experiences do not happen by accident. They are built through strategy, and they require a quality toolset. Many organizations are…

Adobe Experience Cloud for Healthcare is here to streamline patient care and establish new benchmarks in digitally-powered healthcare services. …

Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma…

In today’s business environment, it’s vital to consider organizational and operational innovation as a key driver of success. Innovation means…