Sales and Customer Support 3 Ways Retailers Can Leverage Organization-Wide Data to Deliver Great Customer Experiences Ritu Bhargava Jan 26, 2023 2022: The year retailers hit the ‘reset’ button The prophets of retail have been bearish for some time about the future of the industry. The harsh…
Machine Learning Could ChatGPT Herald the Next Stage for CX AI Adoption? Joe O’Brien Jan 25, 2023 Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI – the AI…
Technology Repairing Perceptions of the Traditional Car Repair Shop AiThority.com Guest Post Nov 15, 2022 There’s a lot of talk about customer experience (CX): it must be at the heart of any successful business, and the time to deliver on rising consumer…
Customer Experience [24]7.ai positioned as the Leader in the 2022 SPARK Matrix for CX Management Services by Quadrant… AIT News Desk May 27, 2022 The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading CX Management Service providers…
Martech Optimizing Personalized Customer Experiences While Protecting Customer Data Biren Fondekar May 24, 2022 Companies who can deliver the most satisfying customer experiences will win in today’s hyper-competitive business landscape. And the best customer…
Machine Storytelling The Black Box Problem: A Convenient Scapegoat Michael Wu Nov 16, 2021 In the increasingly digital world of the post-pandemic age, companies are facing a customer experience (CX) challenge. Meanwhile, CX is increasingly…
Customer Experience Understanding DXM: The A.E.I.O.U.s of Digital Experience JD Little Sep 15, 2021 Exceptional digital experiences do not happen by accident. They are built through strategy, and they require a quality toolset. Many organizations are…
Data Management New Launch: Adobe Experience Cloud for Healthcare Sudipto Ghosh Aug 13, 2021 Adobe Experience Cloud for Healthcare is here to streamline patient care and establish new benchmarks in digitally-powered healthcare services. …
IT and DevOps Ooma to Offer UJET Contact Center Solutions, Bringing Together Unified Communications and Customer… AIT News Desk Jul 28, 2021 Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma…
Challenges Understanding the Importance of an Adaptive Organization Mark Clydesdale Apr 19, 2021 In today’s business environment, it’s vital to consider organizational and operational innovation as a key driver of success. Innovation means…