CX

4 out of 10 Media and Entertainment Companies Would Decrease Ad Spending in the Next 18 Months An Increase in Employee Productivity Biggest…

As more consumers make online channels their preferred shopping destination, the e-commerce market is one that cannot be ignored. Market estimates…

The majority of respondents believe brands aren’t ready to protect their identities and personal data in the metaverse According to a recent…

The challenges of implementing AI and automation in CX are brought to the fore in a commissioned study published, conducted by Forrester Consulting on…

Financial Experts Share View into the Future of Banking Customer Experience Boost.ai, a leading provider of conversational artificial intelligence…

New TELUS International survey results indicate that half of enterprises are using a single CX delivery partner to achieve all their customer…

ConneXio's team has been there went there when it comes to CX, Contact Centers, Software and Resources. Their new platform, ConneXio Cloud, will be…

CDP.com, a one-stop resource for the latest information, news, and analysis on the customer data platform (CDP) industry, released new research on…

NICE CX Analytics recognized for improving blended self and human service experiences with AI purpose-built solutions for CX NICE announced that it…

TTEC Holdings, Inc., one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions,…