CXM

The start of 2023 has been challenging for many Customer Experience (CX) leaders and will continue to be so as consumer expectations rise and the…

Sprinklr Service helps its customers redefine service for digital consumers. Sprinklr announced the winter release (v. 18.2) of its unified…

SANDSIV, the global leader in enterprise solutions for CXM (Customer Experience Management) and VoC (Voice of the Customer), announced a strategic…

In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth Sprinklr , the…

As artificial intelligence becomes a more ubiquitous business tool, companies have a responsibility to ensure marketing is meeting ethical benchmarks…

The reinforced leadership team demonstrates Merkle’s commitment to strengthening its strategic tech alliances partnerships and Salesforce offering  …

Microsoft launched its most powerful sales technology solution for the new-age tech-savvy sales people. It's called Viva Sales, a unique platform that…

Today's marketers understand the importance of Customer Experience Management strategy, also called as a CXM strategy. Modern businesses are built on…

First-of-its-kind tool combines granular data to reveal the true impact of inflation and create better customer experiences aMerkle, dentsu's leading…

The concept of Customer experience management (CEM or CXM) has undergone a massive transformation in the recent years. We use Bernd Schmitt's…