Sales and Customer Support Microsoft’s Viva Sales and the Future of AI-driven Customer Relationship and Experience… Sudipto Ghosh Jun 17, 2022 Microsoft launched its most powerful sales technology solution for the new-age tech-savvy sales people. It's called Viva Sales, a unique platform that…
Martech How Global Brands Benefited from Qualtrics’ Great Customer Experience Management Sudipto Ghosh May 6, 2022 The concept of Customer experience management (CEM or CXM) has undergone a massive transformation in the recent years. We use Bernd Schmitt's…