digital channels

Multi-queue management system and omnichannel appointment scheduling will significantly reduce waiting time while maintaining social distancing…

The large business supplier has implemented Zappix Visual IVR customer self-service for its North American operation Zappix, the leading Visual IVR…

VeriTran, a leading global Low-Code platform provider, and Mambu, a global cloud banking platform, today announced their official partnership. The…

Telefónica is first to deploy voice biometrics to ensure those most impacted by COVID-19 get priority service in an easy, secure way Nuance…

With Global Cybersecurity Threats on the Rise, Investment in Security Training is Essential to Drive Cultural Change and Business Success Mimecast…

In the three months since the Coronavirus began, online retailers and brand sites have seen an increase of 8.8% in online shoppers and 52% in total…

Know Me Hi Matt, please tell us about your journey within the Adtech industry and how you started at VDX.tv (formerly known as Exponential). My…

Leading provider of banking customer support outlines ‘What Banking Customers Are Looking for in Digital Channels’ SilverCloud, Inc., the only…

Supervisors Faced With the New Challenge of Managing Hundreds or Thousands of Employees, Who Are Now Each Working Remotely, Are Equipped to Maintain…

Company adds Advanced Passive Liveness Test in Facial Recognition and Innovative WebID for Omnichannel Identity Verification Acuant, a leading global…