Acquisition brings advanced automation and cloud management capabilities for IT teams navigating the remote work era Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This ... Read More »

Artificial intelligence for IT operations (AIOps) is proving its value to large enterprise companies looking to scale their operations and increase customer satisfaction. In fact, according to a survey from the AIOps Exchange, 84% of IT leaders said they were planning and budgeting for an AIOps project in 2019, and ... Read More »

BMC, a global leader in IT solutions for the digital enterprise, announced Shared Services Canada (SSC) has selected BMC’s Remedy IT Service Management (ITSM) solution to accelerate the Government of Canada’s adoption of standardized enterprise ITSM processes. With BMC, SSC will gain an automated self-serve portal showcasing its modernized online product and ... Read More »

Digital Transformation of Enterprise Service Management (ESM) Will be Made Possible Through AI-based Consumer-like Employee Experience Apps Espressive, a leader in AI for enterprise service management, announced its vision of a world where employees get help without friction at the Pink19 IT Service Management (ITSM) Conference. Historically, ITSM vendors have ... Read More »

Espressive Survey Reveals that Enterprises are Prioritizing Artificial Intelligence for IT Service Management in 2019 Espressive, the pioneer in AI for enterprise service management, has released the findings of a new Pulse Report focusing on the top IT service management (ITSM) strategies and initiatives for 2019. The report revealed that AI-based ... Read More »

The integration with the ServiceNow connector application allows organizations to improve collaboration and reduce IT incident response times OnSolve, a leading global provider of Software-as-a-Service (SaaS) based critical communication solutions for enterprise, SMB, and government customers, announced integration with ServiceNow IT Service Management (ITSM). The ServiceNow connector application automates IT incident ... Read More »