PagerDuty Expands Australia Footprint with Exclusive Distribution Agreement with Ingram Micro

PagerDuty, Inc., a global leader in AI-first operations management, announced Ingram Micro as its first and only authorised distributor in Australia, marking a significant expansion of PagerDuty’s regional channel strategy. The strategic agreement will include PagerDuty leveraging Ingram Micro’s established distribution network, Xvantage™ AI-driven platform and partner ecosystem to accelerate adoption of its AI-powered PagerDuty Operations Cloud platform.

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Customers will benefit from a collaboration designed to enable solution providers across the region to build customised resilient operational environments tailored to their needs. This alliance directly addresses these needs by improving procurement simplicity, enhancing partner enablement and accelerating time-to-value for enterprise customers in Australia. Enterprise customers will also have access to PagerDuty technology integrated with complementary solutions across observability, IT service management (ITSM), security, DevOps and customer service solutions available within Ingram Micro’s portfolio.

As many organisations across all sectors — including financial services, healthcare, telecommunications, retail and eCommerce — face mounting pressure to maintain uptime and operational resilience, mature incident management and AI-driven operations have become business-critical.

As part of the distribution agreement, Ingram Micro will onboard PagerDuty into its Australia line card and cloud marketplaces. Additionally, both companies will collaborate on partner recruitment and enablement. Solution bundling with adjacent technologies, including observability and IT operations management tools, will help enable partners to deliver integrated, best-in-breed solutions to their enterprise customers.

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