SaaS Fuze Expands NICE inContact Partnership to Enhance Contact Center Offerings AIT News Desk Oct 30, 2020 Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE…
Analytics CXone Analytics Boosts Contact Center Performance and Extreme Agility AIT News Desk Oct 28, 2020 CXone Performance Analytics integrates with Salesforce Einstein to improve agent performance and customer experience NICE inContact, a NICE…
Cloud HireRight Wins 2020 NICE inContact CX Excellence Award for Best Cloud Implementation AIT News Desk Sep 24, 2020 HireRight, a leading provider of global employment background checks, drug testing, education verification, and electronic Form I-9 and E-Verify…
News Daily AI Roundup: The 5 Coolest Things On Earth Today AIT Staff Writer Sep 23, 2020 AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …
Cloud NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail AIT News Desk Sep 22, 2020 CXone will help the Australia-based electricity company deliver better customer support at scale through a breadth of applications and an open API…
Cloud Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Center Evaluation AIT News Desk Aug 26, 2020 CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business,…
Analytics NICE inContact CXone Wins UK National Innovation Award AIT News Desk Jul 22, 2020 NICE inContact, a NICE business, and the leader in cloud contact center, announced that it has been selected as the winner in the Innovations in Cloud…
Martech UK Healthcare Contact Center Accelerates Move to the Cloud with NICE inContact CXone AIT News Desk May 26, 2020 CXone selected for elasticity and scalability to handle increased call volume during COVID-19 outbreak NICE inContact, a NICE business,…
Analytics NICE inContact and Zendesk Working Together to Support Remote Contact Center Teams AIT News Desk May 26, 2020 NICE inContact CXone@home free for 60 days to new customers NICE inContact, a NICE business, and the leader in cloud contact center, today…
Computing NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to… AIT News Desk Apr 1, 2020 Combined Solution Provides Organizations With Cloud Contact Center, Cloud PPX, Video Meetings and Team Messaging to Ensure Everyone Can Work…