Robots NICE AI And Robotics Technology Reduces Complexities For Key UK Government Agency AIT News Desk Nov 5, 2021 The UK government authority selected NICE Advanced Process Automation for its proven capabilities, accuracy and scalability NICE announced that a…
Bots/Intelligent Assistants NICE CXone Accelerates CX Digital Transformation With New Integrated Intelligent Self-Service And… AIT News Desk Oct 28, 2021 The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital…
HR Technology NICE Drives Accelerated CX Transformation for Globe Telecom AIT News Desk Oct 19, 2021 NICE announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom’s Workforce Management (WFM) Operational…
Healthcare Management Aetion and NICE Announce Collaboration to Explore Use of Real-World Evidence for Comparative… AIT News Desk Oct 7, 2021 Aetion announced a collaboration with the National Institute for Health and Care Excellence (NICE) to explore how real-world evidence (RWE) can be…
Smart Home Nice Strengthens Global Smart Home & Building Automation Leadership Position with Nortek… AIT News Desk Oct 6, 2021 Nice, a global manufacturer of Smart Home, Security, and Home & Building Automation solutions, announced it has acquired Nortek Security &…
Automation Contact Centers Offer a Glimpse into the Future of AI—if You Know Where to Look Chris Bauserman Oct 6, 2021 No matter the industry or customer base, businesses have had to adapt to a sharp rise in digital interactions over the past year. With customer…
Security NICE Actimize Augments Its Anti-Money Laundering Solutions With Real-time AI Entity Resolution for… AIT News Desk Sep 28, 2021 Financial Services Organizations Gain Increased Confidence with a Trusted Record of Their Entities and Their Associated Risks Securing a single,…
Analytics NICE Named Global Market Share Leader for Interaction Analytics with Perfect Satisfaction Scores… AIT News Desk Sep 16, 2021 NICE announced that it has been recognized as the Interaction Analytics market share leader, based on a 39.4 percent share of seats by DMG Consulting…
Cloud NICE Expands its Global Reach with Bell Canada AIT News Desk Sep 15, 2021 NICE announced an agreement with Bell, Canada's largest communications company, to expand access to NICE CXone for Contact Center as a Service (CCaaS)…
Analytics NICE Earns Broad Industry Recognition for Its Leading AI Customer Experience Technology AIT News Desk Sep 8, 2021 Nice’s Enlighten AI Recognized for Predictive and Behavioral AI Insights That Deliver Competitive and Measurable Real-World Results NICE announced…