Simplr

 Simplr, a bot-first CX outsourcing solution that offers automation and human agents, and Solo Stove, designers of beautiful, easy-to-use fire pits…

Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform…

Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a…

Simplr, the conversational experience platform built to exceed the expectations of the NOW Customer, appointed Mark Coffman as chief sales officer. In…

The challenges of implementing AI and automation in CX are brought to the fore in a commissioned study published, conducted by Forrester Consulting on…

Simplr, the conversational experience platform built to exceed the expectations of the NOW Customer, appointed John Gniadek as Vice President of…

A new thousand-person consumer survey released by Simplr finds that, while Boomers, Gen X, Millennials, and Gen Z have different impressions of…

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner defines the…

“The State of Digital CX in Quick Service Restaurants in 2022” finds that great customer support increases customer loyalty, even when other elements…

Many ecommerce brands are struggling to meet the service and support needs of their customers, foreshadowing a potentially tumultuous 2021 holiday…