SaaS Customer Success Intelligence Platform CompleteCSM, Gainsight Partner to Close the Sentiment Gap AIT News Desk Nov 9, 2021 New CompleteCSM integration on the Sightline Vault puts deep, real-time customer sentiment and account health insights right at CSM teams’…
Natural Language Moveworks Pioneers the First Multilingual AI Platform Built to Support Global Companies AiT Analyst Oct 20, 2021 Employees can now instantly resolve their workplace requests by asking Moveworks in English, Spanish, Italian, French, German, and Portuguese.
Martech World’s Biggest CRM Maker Launches Streaming Service for Live Experiences Sudipto Ghosh Aug 11, 2021 Salesforce, the owner of Pardot, Slack, Tableau and Mulesoft platform, has added another gem to its list of offerings -- Salesforce+. The world's…
Sales and Customer Support The End of the Traveling Salesman? Covid’s Permanent Transformation of the Sales Industry Kristin Hersant Jul 20, 2021 Over the last year, the shift to remote work has fueled huge standout stories within the business community. Technologies like Zoom, Shopify, and…
Security “Inside the Mind of a Cybercriminal”, Revealed by KnowBe4 AiT Analyst Jun 29, 2021 The definition of a cybercriminal has evolved through the years. Today, a cybercriminal is a highly sophisticated individual or group of such…
Sales and Customer Support Aircall’s Next-Gen Cloud-Based Voice Platform Earns it $1 Billion Evaluation Sudipto Ghosh Jun 23, 2021 Aircall is now a unicorn company. The cloud-based voice platform acquired $120 million in Series D funding, taking its total evaluation to $1+…
IT and DevOps What Software Developers Can Teach Marketing Pros About Becoming More Agile Matt Zilli Apr 4, 2021 “Becoming agile,” “enterprise agility,” and “agile transformation” sound like marketing buzzwords. But they call back to a document published nearly…
Cloud AirSend’s Latest Upgrade Creates Wide-Open Three-Way Race Among Collaboration Platforms AIT News Desk Mar 21, 2021 Single, cloud-agnostic platform for your whole team brings together communications, task management, file-sharing and knowledge base Drag-and-drop…
IT and DevOps New xMatters Feature Advancements Power a Data-Driven DevOps Approach to Automated Incident Response AIT News Desk Feb 25, 2021 xMatters, developer of the leading digital service availability platform that prevents technical issues from becoming business problems, announced…
News Latest Findings: Enterprise Collaboration App Sprawl Continued in 2020 Sudipto Ghosh Feb 18, 2021 The year 2020 would be known as the year of "Zoom meetings". In a year that witnessed a massive uptick in the volume of usage of collaboration …