Browsing Tag

voice channels

Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design,…

AIT News Desk Dec 6, 2022

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their…

Cloud

New Genesys Capabilities Enable Out-Of-The-Box AI And Automation For Empathetic Customer Experiences…

AIT News Desk Aug 11, 2021

With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels Genesys, a global cloud leader…

Computing

Cyara Automated CX Assurance Platform Recognized with Cloud Computing Excellence Award

AIT News Desk Mar 10, 2020

Cyara’s cloud-based approach enables enterprises to automate the testing and accelerate the development of innovative customer journeys that delight…

Hot Startups

Former J.D. Power and Affinitiv Leaders Join CarLabs.ai

AIT News Desk Jul 10, 2019

CarLabs.ai, the auto industry's first AI-powered customer engagement platform for automating chat on messaging and voice channels, adds former J.D.…