Fuze Enhances the Overall Meeting Experience for Seamless Enterprise Workflows
New one-click to join feature for top meeting vendors, a customizable immersive screen share experience, and partnership with BigMarker…
Browsing Tag
Workforce Engagement
Sunrise Communications Selects NICE to Boost Workforce Agility and Engagement Across Operations in…
NICE Workforce Management and Employee Engagement Manager solutions provide Sunrise with real-time staffing visibility and AI-driven forecasting to…
Microsoft Unveils New Employee Experience Platform – Microsoft Viva
Company reimagines fragmented $300 billion market to bring tools for employee communications, wellbeing, learning and knowledge discovery into the…
NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail
CXone will help the Australia-based electricity company deliver better customer support at scale through a breadth of applications and an open API…
Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for RPA
Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement…
UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement…
Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach
UJET Inc., a leading provider…
CXone@home Is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While…
Up and running in 48 hours with no charge for 60 days to ensure business continuity, compliance and performance
NICE inContact, a NICE business…
New Calabrio One and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud…
Two Industry Powerhouses Come Together to Provide Customer Service Teams With Valuable Customer Insights on a Customizable Cloud Contact Center…
Genesys Acquires nGUVU to Bolster EX Capabilities and Empower Tomorrow’s Workforce with Gamification…
New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any…
Wipro and Smart Energy Water Form Global Strategic Alliance to Accelerate Digital Transformation for…
Wipro Limited, a leading global information technology, consulting and business process services company, and Smart Energy Water (SEW), announced a…
