5 Ways AI Can Positively Impact The Employee Experience

For many companies, keeping employees engaged, motivated, and productive is far from an easy feat. Whether due to remote working arrangements, busy schedules, or repetitive tasks, people are finding it difficult to cope with the demands of the modern workplace, and this is reflected in their performance and engagement levels.

In fact, Gallup’s 2022 State of the Global Workplace found that employees who are not engaged or who are actively disengaged cost the global economy a staggering $7.8 trillion annually. This roughly equates to 11% of the global GDP.

As a result, employers are scrambling for solutions that may help improve the employee experience so they can boost productivity and overall performance while also keeping everyone happy. It comes as no surprise then, that AI is being viewed as a potential savior.

What is the employee experience?

The employee experience is the sum total of how a person feels – emotionally, physically, and mentally – about their job. It includes everything from recruitment to onboarding to daily tasks, and even to performance management and exit processes.

Over the past few years, the employee experience has become even more important as companies are now competing for top talent and striving to create an environment that will foster engagement. In addition, workplace trends such as The Great Resignation and “Quiet Quitting” are forcing employers to look beyond traditional solutions and focus on creating an environment that meets their employees’ needs.

It comes as no surprise then, that AI is being viewed as a potential savior. On that note, here are five ways AI can positively impact the employee experience.

Automation of mundane tasks

Let’s face it, one of the most cumbersome aspects of any job is dealing with the mundane, often rote tasks that take up a large chunk of the day. From manually entering data into spreadsheets to checking emails and organizing files, these tasks can quickly become tedious and hinder productivity.

AI can eliminate the need for employees to manually perform these tasks, freeing up their time and energy to focus on more complex and stimulating work. AI-powered bots can streamline data entry and file organization, as well as automate processes such as emailing or scheduling meetings. Even basic customer service queries can be answered by AI-based chatbots, leaving employees free to focus on more important tasks.

Smart performance management

To define performance management as simply as possible, it is the process of evaluating and developing employees’ performance across a variety of metrics. This can be anything from their skills and competencies to their behaviors and attitudes.

Given the subjectivity of performance management, AI can be of great assistance. By leveraging data and analytics, AI-based systems can objectively assess an employee’s performance while also providing insights into areas that may need improvement. AI can measure and track performance over time, as well as recommend personalized development plans based on the individual’s strengths and weaknesses.

Streamlined recruiting processes

Recruiting is a complex and time-consuming task, but one that can be dramatically improved with the help of AI. Even today, there are plenty of AI-based solutions available that can automate the recruitment process, from sourcing candidates to assess their skills and qualifications.

AI-enabled recruitment systems can also go beyond simply scanning resumes; they can also analyze a candidate’s personality, behavior, and attitudes to determine if they are the right fit for the role and organization. This can help employers make better hiring decisions while also reducing the amount of time spent on selecting candidates.

From the employee side of things, AI-driven recruitment processes can make the application process smoother and more efficient. Candidates can apply for jobs with a few clicks and be automatically informed of the status of their application, leading to a more satisfactory experience.

Mitigate the risk of employee burnout

Burnout is a very real problem in the modern workplace and one that can be difficult to identify. Not only does this have negative implications for overall productivity, but it can also lead to employee attrition and turnover.

AI-enabled project management software can be used to identify trends and patterns that may indicate signs of burnout, such as work patterns, the amount of time spent on projects, and the resource utilization rate. By having all of this data in one place, managers can pinpoint any areas of concern and address them before they become a problem.

Personalized training and development

The key to successful training and development is personalization. Every employee has different goals, skills, and ambitions, so it makes sense that they should be offered personalized training programs that are tailored to their individual needs.

AI-powered learning management systems can analyze the data from previous training to create individualized curriculums and provide personalized support for each employee. This can help employees develop their skills more quickly and efficiently, while also allowing managers to track progress and measure outcomes.

Final word

AI is changing the way we work, and HR departments are no exception. From automating mundane tasks to helping employees develop their skills and improving recruitment processes, AI-driven solutions can have a significant impact on the way HR teams work. As we continue to make advances in this technology, it’s only a matter of time before AI becomes an integral part of the HR landscape.