A Global Center of Excellence for Generative AI at NTT DATA Business Solutions

NTT DATA Business Solutions taps IBM watsonx AI and data platform to create new customer solutions for application modernization, finance, hospitality and the public sector

NTT DATA Business Solutions and IBM have announced the establishment of a Center of Excellence (CoE) for the watsonx generative AI platform. The joint CoE will focus on the use of the IBM watsonx AI and data platform with watsonx AI assistants for the development of embedded generative AI solutions for clients. The CoE combines the industry expertise of NTT DATA Business Solutions with IBM technology to help NTT DATA Business Solutions clients scale and accelerate the impact of generative AI. “While currently anchored in Denmark, this initiative is a global endeavor, empowering our customers worldwide,” explains Norbert Rotter, CEO of NTT DATA Business Solutions and EVP NTT DATA, Inc.

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The CoE is also instrumental in helping to extend new use cases for generative AI to NTT DATA’s it.human platform which incorporates IBM watsonx capabilities, machine learning, speech recognition, natural language processing and conversational AI to enhance the customer experience. “As businesses move to adopt generative AI, they need the right client and industry expertise, combined with the best open technology,” said Kate Woolley, General Manager, IBM Ecosystem. “IBM’s partnership with NTT DATA Business Solutions allows us to co-develop solutions for clients that are purpose-built with flexibility, governance and openness.”

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The collaboration also leverages IBM’s training, education and technology resources, including IBM Cloud, to build use cases and provide access to foundation models and best practices to assist with client projects using the watsonx platform. NTT DATA Business Solutions provides the CoE with sales resources to engage with customers, build use cases and implement AI products. “We expect an increased investment in AI on the customer side this year,” says Nicolaj Vang Jessen, EVP, Global Innovation & Industry Consulting, NTT DATA SAP TFA and responsible for the Region NEE at NTT DATA Business Solutions. “The CoE harmonizes our resources, methodologies and industry expertise, reinforced by the exceptional competence of IBM.”

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A preview into the work underway will be offered at the IBM TechXchange Summit EMEA in Barcelona, where Thomas Noermark, Global Head of Innovation at NTT DATA Business Solutions, and Thor Hauberg, Director Venture Lab and Digital Business Transformation at NTT DATA Business Solutions, will share their knowledge in several sessions.

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